Category: Technology

Why You Should Update Your Agency Management System

Posted by: Agent Hub

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As an independent insurance agency, there are many challenges you may face as you grow, from dealing with difficult claims situations to staying competitive in a tough market. However, one thing you should consider to continue improving your agency is having an up-to-date agency management system.

Whether you need a modernized version to manage your processes or you are unhappy with your current vendor, take a look at some reasons below why you should update your management system sooner rather than later. Taking advantage of these benefits can not only help your insurance agency grow and increase profits, but they can even boost satisfaction for both your employees and customers along the way.

The Signs: How You Know You Need a Change

If there are several people at your agency who have been dealing with problems arising from your current system, then it’s likely time to make a change. Frustrated employees and constant complaints won’t do anyone good, especially when it comes time to uphold customer satisfaction and foster growth. Try listening to those around you (and your own gut instincts!) about the tools or methods you wish you had. It’s possible there may be a better option out there that solves these concerns.

Improves Customer Service and Workflow Efficiency

Some of the more recent advancements in agency management systems include more document sharing options that make it easier for agents to better assist customers with binding policies and creating endorsements. Some systems even have options for electronic signature capabilities which can help speed up processes and make workflows more efficient.

Presents New Ways of Managing Your Agency

One of the latest advances is the option to “rent” your agency management system, simply using an internet connection and monthly payments. Not only do they allow agencies to focus more on doing business and less on dealing with technological issues on their own, rentable agency management systems are a reliable way to backup data, keep costs low, and spend less time dealing with software updates.

Boosts Producer Productivity with a Better User Experience

As with many updated technologies over the last few years, agency management systems are becoming more intuitive to make it easier for each user to be more productive. Modern interfaces are simple to navigate, have faster and streamlined updates and are scalable to meet growing customer demands.